iBuyChemikals

Customer care +91 90439 52109
Mon–Sat, 10:00am to 6:00pm

Grievance redressal and compliance

Who we are

ibuychemikals.com (the "Platform") is owned and operated by Pure Chemical Co., No. 118, 4th Avenue, AB Block, Shanthi Colony, Anna Nagar, Chennai 600040.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, a Grievance Officer is appointed to address complaints relating to the Platform, including breaches of our terms of use and other policies.

Raise a grievance

Before you file

  • Start with customer support. Write to support@ibuychemikals.com or use the contact form with your order details and a description of the issue.
  • Have your order ID ready if the grievance relates to an order.

How it works

  1. File it on this page

    If support has not resolved it, submit the form below. You get a ticket reference immediately.

  2. The Grievance Officer reviews it

    Your ticket goes straight to the Grievance Officer.

  3. Track it to closure

    Quote your ticket reference in any follow-up, by email or on WhatsApp, and we can pick up where the case stands.

Grievance Officer

Mr. Hariprasad

Senior Manager — E-Commerce & Digital Marketing, Pure Chemical Co.

Address
118, 4th Avenue, AB Block, Shanthi Colony, Anna Nagar, Chennai 600040
Email
grievance@ibuychemikals.com
Phone
+91 89398 91407

Resolution timeline

Complaints are acknowledged within 24 hours and resolved within 7 working days wherever possible. If a case needs longer, we tell you why and give you a date.

Further recourse

If you are dissatisfied with the resolution, you may approach the appropriate consumer forum or authority under applicable law.

Raise a grievance

Fill this in and we create a support ticket straight away. The reference number appears on screen and is emailed to you.

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Please confirm before submitting.

Grievance registered

Your ticket has been created and sent to the Grievance Officer.

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Save this reference. Quote it in any follow-up.

  • A confirmation goes to your email.
  • Acknowledgement within 24 hours.
  • Resolution within 7 working days wherever possible.